Dial-A-Ride is a transportation service for senior citizens and persons with disabilities. The City of Whittier Dial-A-Ride is available for seniors (60+) and those with disabilities. The service is provided from curb-to-curb within the Whittier and La Habra Heights City limits. In addition, a special door-to-door service is available upon request. The service is available:
|Monday - Friday* ||Saturday & Sunday* ||Holidays*/** |
|7 A.M. to 9 P.M.* ||8 A.M. to 9 P.M.* ||8 A.M. to 4 P.M.*/** |
*Rides MUST be scheduled no later than 30 minutes before closing time.
**24-hr advance reservations only. NO SAME DAY SERVICE.
CITY REVAMPS MEDICAL-DENTAL TRIPS
The former Dial-A-Ride Taxi Voucher Service, which provided out-of-City medical and dental transportation for Dial-A-Ride passengers has been revamped with a new look, new easier to use ride products and a new contractor.
DAR PLUS will be effective Monday, November 4. While the out-of-City medical and dental transportation will still be operated as a separate program, the City’s current Dial-A-Ride contractor, MV Transportation, will be providing the service. “Under this new system, we hope ‘DAR PLUS’ will be simpler for our passengers to use, as it will resemble the current Dial-A-Ride system, with which our riders are familiar with,” said Martin Browne, Community Services Manager. “In addition, passengers will only have to call one telephone number,
562-698-3013, to request either service.”
Instead of having to purchase individual paper taxi vouchers, passengers using “DAR PLUS” will purchase “DAR PLUS” ride cards, similar to the current Dial-A-Ride cards. The cards will be offered in two dominations: a $12 card, with 12 $1 value ride boxes printed on it, and a $24 card, with 24 $1 boxes.
The boxes will be checked off for the cost of the ride to the medical or dental facility, similar to the way the regular Dial-A-Ride cards are handled. “We feel this will be easier for our passengers, as they are used to the regular Dial-A-Ride card system, and they will no longer have to deal with purchasing individual taxi vouchers,” Browne said. The new “DAR PLUS” program will be used for out-of-City medical and dental trips only, as well as traveling to Rose Hills Memorial Park, which is located in unincorporated Whittier county territory. Any trips taken within the Whittier City limits will be serviced by the regular Dial-A-Ride program. As with the regular Dial-A-Ride cards, the “DAR PLUS” cards do not expire and are good until the ride boxes are used up. Patrons may purchase multiple cards to serve their medical and dental travel needs. Passengers who still have the old taxi vouchers may return them to the Whittier Historic Depot, 7333 Greenleaf Avenue, to be applied as credit to purchasing the new ride cards, or to receive a refund.
There are also some changes to this program. The initial operating hours will be from 8 a.m. to 4:30 p.m. Monday through Friday, which is in line with the hours of most medical and dental facilities. All trips must be prescheduled at least a day in advance; no same-day service will be available at this time. In addition, a flat fare will be charged for each trip, depending on the destination, and the $1 ride boxes will be checked off by the drivers for the amount of the trip.
The cost of the trips will be: $2 (two boxes checked each way) for trips to unincorporated Whittier county territory; $3 each way for trips to Hacienda Heights, La Habra, La Mirada, Downey, Pico Rivera, Santa Fe Springs and Rose Hills; and $4 each way to Beverly Hospital in Montebello; St. Jude Medical Center in Fullerton and the Kaiser hospitals in Baldwin Park and Bellflower.
“After a few months of operating this new program, we will review it to see how it is serving our passengers and if – given our existing resources – we can make any changes to provide better service,” Browne said.
To qualify for the new transit service, passengers must be currently signed up for the Dial-A-Ride program, which is for City of Whittier residents 60 years and older or for younger riders who have a doctor-certified disability.
For more information or to sign up for Dial-A-Ride, contact the Transit Office at 562-567-9480 or email@example.com.
CITY OF WHITTIER – DAR PLUS
Scope of Services – Comparison of Current and NEW Out-of-City DAR Service
New DAR PLUS service begins November 4, 2013.
The City of Whittier operates a Dial-A-Ride (DAR) service area contained within the city limits of Whittier and La Habra Heights. However, there is a need for DAR passengers to travel outside the Whittier City limits for medical and dental purposes. In 2008, an out-of-City Taxi Voucher Service began with Fiesta Taxi as the service provider.
The goal of the Out-of-City DAR program is to enable eligible DAR passengers of the City of Whittier program to travel outside the City limits for medical and dental appointments.
Due to on-going performance and customer care issues with Fiesta Taxi, the Out-of-City service will now be provided through the City of Whittier, as a separate service of the Dial-A-Ride program.
| || Current || || NEW DAR PLUS || |
| Hours of operation: || 24 hours || || 8 a.m. to 4.30 p.m. || |
| Days of operation: || Monday through Sunday || || Monday through Friday || |
| Cities served: || Hacienda Heights || || Hacienda Heights || |
| || La Habra || || La Habra || |
| || La Mirada || || La Mirada || |
| || Pico Rivera || || Pico Rivera || |
| || Santa Fe Springs || || Santa Fe Springs || |
| || Unincorporated Whittier || || Unincorporated Whittier || |
| || Downey || || Downey || |
| || La Habra Heights || || Served by regular DAR program || |
| || Norwalk || || Removed – little demand || |
| || || || || |
|Satellite sites served: || Rose Hills Memorial Park || || Rose Hills Memorial Park || |
| || Kaiser Hospital in Bellflower || || Kaiser Hospital in Bellflower || |
| || St. Jude Facility in Fullerton || || St. Jude Facility in Fullerton || |
| || Beverly Hospital in Montebello || || Beverly Hospital in Montebello || |
| || Kaiser in Baldwin Park || || Kaiser in Baldwin Park || |
| || || || || |
|Cost: || $1 for a $7 voucher || || Pre-paid ride cards with12 or 24 boxes || |
| || || || $1 per box ($12 / $24 cards) || |
| || (Up to 4 vouchers per one way trip) || || Unincorporated Whittier - 2 boxes ($2) || |
| || Rider pays driver for fare over $28 || || Other cities served- 3 boxes ($3) || |
| || || || Satellite sites - 4 boxes ($4) || |
| || || || || |
|Phone number: || 1-866-612-1271 (Fiesta) || || 562-698-3013- City DAR Program || |
|Dispatch: || Fiesta || || MV – City Contractor || |
|Management Oversight: || Fiesta Manager in Gardena || || Manager on site at Depot || |
|Drivers: || Taxi Drivers || || Employed by MV || |
| || Independent Contractors || || Full-time MV employees || |
| || || || Direct control || |
|Scheduling: || Same day allowed || || Pre scheduled only – by 6 pm || |
| || || || the night before || |
| || || || || |
To apply for Whittier Dial-A-Ride, an application must be filled out and verified at the Transit Depot, Uptown Senior Center or Parnell Park Senior Center before using the service. A doctor’s certification is required for those qualifying under disability. To apply for Whittier Dial-A-Ride, please call the Transit Office at (562) 567-9480. After purchasing a ride card, you may call the dispatch office to pre-schedule a ride. Pre-scheduled trips are guaranteed timely service; same-day trips are subject to availability. Cards may be purchased in person at the Whittier Senior Center, 13225 Walnut, Parnell Park Senior Center, 15390 Lambert Road or in person or by mail at the Whittier Historic Depot; located at 7333 Greenleaf Ave., Whittier, CA 90602. The cards are $5 and $10.
Click here to download the DAR Rules and Regulations- Dial-A-Ride Information Brochure.
Dial-A-Ride Information Brochure- Spanish Version.
The City of Whittier does not discriminate in the provision of transportation service, per Title VI of the Civil Rights Act of 1964.
To review this provision, see http://www.metro.net/about/civil-rights-policy/
La Habra Heights Dial-A-Ride
An application must be filled out and verified at the Transit Depot, Uptown Senior Center or Parnell Park Senior Center before using the service. A doctor’s certification is required for those qualifying under disability. To apply for Whittier Dial-A-Ride, please call the Transit Office at (562) 567-9480. After purchasing a ride card, you may call the dispatch office to pre-schedule a ride. Pre-scheduled trips are guaranteed timely service; same-day trips are subject to availability. Cards may be purchased in person at the Whittier Senior Center, 13225 Walnut, Parnell Park Senior Center, 15390 Lambert Road or in person or by mail at the Whittier Historic Depot; located at 7333 Greenleaf Ave., Whittier, CA 90602. The cards are $5 and $10.
The City of La Habra Heights contracts with the City of Whittier to provide Dial-A-Ride service to residents of that community. City of Whittier Transit staff manages the transportation service. La Habra Heights Dial-A-Ride provides pre-scheduled, curb-to-curb service for seniors 60 years and older and for persons with disabilities living in that City. The service area includes the City of La Habra Heights, La Habra, Whittier and selected medical facilities in the area. The La Habra Heights service goes into Whittier as far west as Colima Road. To travel further into Whittier, passengers need to buy a Whittier DAR card. Service is provided Monday through Friday between the hours of 9 a.m. to 6 p.m.
See the Dial-A-Ride Information Brochure for more information.
|Metro ||(323) 466-3876 |
|Foothill Transit ||(800) 743-3463 |
|La Mirada Dial-A-Ride ||(562) 943-6776 |
|Montebello Bus Lines ||(323) 887-4600 |
|Norwalk Transit ||(562) 929-5550 |
|Santa Fe Springs Tram ||(562) 868-0511 |
|South Whittier Sunshine Shuttle ||(626) 458-5960 |
|Access Services ||(800) 827-0829 |
|Los Angeles County Dial-A-Ride ||(800) 439-0439 |
|Orange County Transit ||(714) 560-6282 |