Report Water Emergencies

During business hours - (562) 567-9530
After business hours - (562) 567-9200

Water Bill Payments

Drop off

Whittier City Hall
Cashier's Office
13230 Penn Street
Monday-Friday, 8:00am-5:00pm
(Accept payment by cash, check, debit or credit cards (Visa, Master Card or Discover)

Drop Box
Central Library Parking Lot
7344 Washington Ave.
Enter Parking Lot off Mar Vista Street
Drop box available 24/7
(Accept payment by check)


Whittier City Hall
13230 Penn Street
Whittier, CA  90602
(Accept payment by check)


After submitting a payment online, select ENROLL WITH YOUR CURRENT INFORMATION, set up a User/Login ID and password for future payment use.

Click here for step by step instructions.

The online water payments are processed by Wells Fargo. We accept eCheck and credit/debit visa, mastercard or discover. Some highlights of the service are:

  • All payments made Monday – Friday before 4 pm will be processed by the bank the same day.
  • Payments made after 4 pm or on weekends and holidays will be processed the following business day.
  • Payments are posted to your water account within three days of bank processing.
  • Please be sure to include your entire bank account number from your check, including all zeros.
  • Please note that when signing up you will need to create a user login and password.
  • In order to pay online, you will need your City utility account number and the amount you owe. The online system will show your account history, but not your balance due.
  • You will continue to receive your bill through the mail, even after registering to pay online. 

If you have any questions, please contact Public Works Customer Service at (562) 567-9530.

Click here for E-Bill Express Terms and Conditions.


Low income, single-family residential customers who receive water and trash service provided by the City may be eligible for a $6 per month discount on water and a $5 per month discount to their trash service.  To be eligible, residents must apply and qualify for the Utility Users Tax Exemption.


Water Conservation

Please see the water conservation webpage for information.