Water and trash bills can be paid via U.S. mail, dropped in the white drop-off box in the Main Library parking lot off Mar Vista Street, paid in person at City Hall, or online. We accept payment by cash, check, debit or credit cards (Visa, Master Card or Discover) if you pay in person. Public Works Customer Service Division can answer most of your questions about your service, and provide copies of your bills, please call (562) 567-9530 with questions.
Low income, single-family residential customers who receive water and trash service provided by the City may be eligible for a $6 per month discount on water and a $5 per month discount to their trash service. To be eligible, residents must apply and qualify for the Utility Users Tax Exemption.
You have probably heard that 2013 was the driest year on record and 2014 has started with little or no rain. State water officials have recognized that California’s river and reservoirs are below their record lows and snowpack is only at about 17% of the normal average for this time of year. As a result, Governor Brown has declared a drought state of emergency and called on all Californians to voluntarily reduce their water usage by 20%. The federal government has declared Los Angeles County, among 26 other counties, as a natural disaster area.
The drought is a legitimate state-wide concern but communities impacted most directly are those depending on imported surface water. Whittier has historically had sufficient local groundwater resources because it did not outgrow those resources and come to depend on imported water. The City encourages our residents to avoid abusing our water supply and to conserve voluntarily.
In early 2011, the City Council adopted an updated Urban Water Management Plan (UWMP) that identifies specific conservation measures for addressing severe drought conditions. Our water supply conditions have not yet triggered any of the additional conservation measures in the plan. The City is carefully monitoring our water supply and will immediately implement the conservation measures if and when necessary. Meanwhile, we are following how the California Department of Water Resources implements the Governor’s call for voluntary 20% reductions. In short, we should take seriously the current drought conditions, but wise planning and management over the years means there is no immediate cause for alarm in Whittier.
The City is within the boundaries of the Central Basin Water District (CBWD) and Whittier residents are eligible for all the water conservation assistance that is offered through the CBWD programs. For tips on saving water inside and outside your home, please check out www.saveourh2o.org and www.centralbasin.org/water-saving-tips.html.
Notice Regarding Water Line Insurance
It has come to the City’s attention that several Whittier residents have received direct mailings from a company called “Home Emergency Insurance Solutions” of San Jose, CA. The letter offers “water line insurance protection” and appears to be in conjunction with a City program. The City of Whittier has no involvement with “Home Emergency Insurance Solutions” or its parent company, HomeServe USA Corp or HomeServe USA Repair Management Corp.
A review of the company by the Better Business Bureau shows the company has been charged with allegedly violating consumer protection laws in Kentucky, Georgia, and Massachusetts for sending mailings to mislead consumers to believe that the companies’ services were offered by or on behalf of a governmental entity. The company entered in an Assurance of Voluntary Compliance in all cases settling the charges with no admission of guilt or finding of violation of the law.
Property owners are responsible for maintaining and repairing the exterior water service line from the meter to the property. Purchasing optional insurance like the coverage offered by Home Emergency Insurance Solutions is one way to cover the expense. Another option is to just keep a savings account that you use for home maintenance and repairs.
It is always good practice to check with the Better Business Bureau before deciding to do business with a particular company.
Solid Waste Collection
The City of Whittier provides solid waste collection (garbage) service to the western side of the City. The rest of the City is served by franchised waste hauling companies, Consolidated Disposal Service and Waste Management.
To obtain additional refuse, recycling or greenwaste containers, call the service provider printed on the container.
City of Whittier - (562) 567-9530
Consolidated Disposal Service - (562) 347-2100
Waste Management - (800) 266-7551
Click here to review further information on ordering, placement, removal and proper usage of containers as well as information on renting roll-off containers.
Holiday Trash Collection Schedule
Trash, recycling and greenwaste will be collected as regularly scheduled except for the following holidays:
Independence Day (July 4, 2014)
Labor Day (September 1, 2014)
Thanksgiving Day (November 27, 2014)
Christmas Day (December 25, 2014)
New Year’s Day (January 1, 2015)
Memorial Day (May 25, 2015)
Whenever one of these holidays occurs on a weekday, the collection schedule will be delayed one day for the remainder of the week. For example, since Thanksgiving falls on Thursday, the collection day would be moved to Friday and the collection normally made on Friday would be on Saturday. The final collection for the week would be on Saturday.
Extra Solid Waste Service Needed?
Up to five bundles of brush may be scheduled as a free bulky item collection on your refuse day. Do not place extra greenwaste in trash bags and set them beside the containers, they will not be recycled. Call your recycler to request additional containers or a special collection.
All refuse must be in an automated container. For occasional extra refuse, call your service provider for a special collection. Charges apply and vary depending on quantity and type of items. Residents may purchase “Refuse Overflow” tags for $2.06 for each bag of refuse in City Hall in the Department of Public Works. For collection of large quantities or unusual items, the Solid Waste Supervisor will provide a quote. A minimum charge applies. Whittier residents may request up to four (4) free pick-ups annually of oversized or overweight household articles such as furniture and/or appliances. There is a limit of two items per collection. Please call your refuse service provider to schedule a collection.