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Report Water Emergencies
During business hours - (562) 567-9530
After business hours - (562) 567-9200
Water and trash bills can be paid via U.S. mail, dropped in the white drop-off box in the Main Library parking lot off Mar Vista Street, paid in person at City Hall, or online. We accept payment by cash, check, debit or credit cards (Visa, Master Card or Discover) if you pay in person. Public Works Customer Service Division can answer most of your questions about your service, and provide copies of your bills, please call (562) 567-9530 with questions.
Low income, single-family residential customers who receive water and trash service provided by the City may be eligible for a $6 per month discount on water and a $5 per month discount to their trash service. To be eligible, residents must apply and qualify for the Utility Users Tax Exemption.
Temporary water restrictions due to drought conditions are now in place throughout Whittier as a result of Governor Brown declaring a drought state of emergency and the California State Water Resources Control Board adopting emergency regulations for statewide water conservation. The City of Whittier has three urban water suppliers, each with temporary emergency restrictions:
The City is within the boundaries of the Central Basin Water District (CBWD) and Whittier residents are eligible for all the water conservation assistance that is offered through the CBWD programs. For tips on saving water inside and outside your home, please check out www.saveourh2o.org and www.centralbasin.org/water-saving-tips.html.
Notice Regarding Water Line Insurance
It has come to the City’s attention that several Whittier residents have received direct mailings from a company called “Home Emergency Insurance Solutions” of San Jose, CA. The letter offers “water line insurance protection” and appears to be in conjunction with a City program. The City of Whittier has no involvement with “Home Emergency Insurance Solutions” or its parent company, HomeServe USA Corp or HomeServe USA Repair Management Corp.
A review of the company by the Better Business Bureau shows the company has been charged with allegedly violating consumer protection laws in Kentucky, Georgia, and Massachusetts for sending mailings to mislead consumers to believe that the companies’ services were offered by or on behalf of a governmental entity. The company entered in an Assurance of Voluntary Compliance in all cases settling the charges with no admission of guilt or finding of violation of the law.
Property owners are responsible for maintaining and repairing the exterior water service line from the meter to the property. Purchasing optional insurance like the coverage offered by Home Emergency Insurance Solutions is one way to cover the expense. Another option is to just keep a savings account that you use for home maintenance and repairs.
It is always good practice to check with the Better Business Bureau before deciding to do business with a particular company.
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