Water & Trash

Where can I pay my water/trash bill? Can I use my ATM or credit card to pay my water bill?
Water and trash bills can be paid via U.S. mail, dropped in the white drop-off box in the Main Library parking lot off Mar Vista Street, paid in person at City Hall, or online. We accept payment by cash, check, debit or credit cards (Visa/MC only) if you pay in person. Public Works Customer Service Division can answer most of your questions about your service, and provide copies of your bills, please call (562) 567-9530 with questions.

Will my trash be collected on holidays?

Trash, recycling and greenwaste will be collected as regularly scheduled except for the following holidays:

• New Year’s Day
• Memorial Day
• Labor Day
• Fourth of July
• Thanksgiving Day
• Christmas Day

Whenever one of these holidays occurs on a weekday, the collection schedule will be delayed one day for the remainder of the week. For example, since Thanksgiving falls on Thursday, the collection day would be moved to Friday and the collection normally made on Friday would be on Saturday. The final collection for the week would be on Saturday.

I have a question or need another copy of my water/refuse bill. Who do I call?
Public Works Customer Service Division can answer most of your questions about your service, and provide copies of your bills, please call (562) 567-9530.

How do I change my name/address/phone# on my water bill?
Public Works Customer Service Division can answer most of your questions about your service, and can process changes to your water bill, please call (562) 567-9530.

How do I get a Landfill Permit?
Landfill permits may be purchased by Whittier residents of single-family homes at the Public Works counter in City Hall. Call the City’s Customer Service Department for the permit cost. Permits are good for six dumps at the City’s landfill with a maximum of a 3/4 ton pick-up truck per load. Please bring I.D. with correct address such as a driver’s license.

I have only one load that I want to dump at the Landfill. Can I get a discount?
Special Saturday Residential Discounts entitle you to one dump per Saturday up to a 3/4 ton pick-up truck. A nominal payment is made at the Landfill Gatehouse upon entering.

What can I dump at the Landfill?
Please be aware that the landfill does not accept green waste, liquids, hazardous or toxic wastes such as full or partial cans of paint, paint thinners, solvents, automotive oil, pesticides, car batteries, bulk fluorescent light bulbs, metal drums that have one or both ends attached, electronics, including but not limited to televisions, VCRs, DVDs, radios, stereos, and tires.

Where can I safely and legally dispose of hazardous waste?
Los Angeles County sponsors FREE Household Hazardous and E-Waste Roundups on Saturdays. Call (888) CLEAN-LA (1-888-253-2652), go to dpw.lacounty.gov, www.lacsd.org, or call the City of Whittier at (562) 567-9540 for additional information. Materials accepted include:expired pharmaceuticals, fluorescent lightbulbs, paint, paint thinner, turpentine, cleaners with acid or lye, pesticides and herbicides, household and car batteries, motor oil, oil filters, brake fluid, pool chemicals, televisions, VCRs, DVDs, radios, stereos, tires, computers, monitors, printers, etc.

How can I dispose of e-waste?
Whittier single-family residents may request curbside collection of e-waste. Please call your refuse service provider to schedule a collection. Multi-family residents may dispose of e-waste at a local Household Hazardous Waste and E-Waste Roundup. Contact the LA County Sanitation Districts for information on upcoming Roundups at 1-800-238-0172 or http://www.lacsd.org/.

Where can I safely and legally dispose of old/used motor oil?
The City of Whittier provides free containers in the Public Works Department at City Hall for transporting used motor oil safely to collection centers. Click here to view a list of centers that accept used oil.

Where can I report Storm Drain Dumping?
To Report Illegal Storm Drain Dumping or to Receive Information on Storm Water Pollution - call Los Angeles County Department of Public Works (800) 303-0003.

When is the Landfill open?
The Landfill is open Monday through Saturday 7:30 a.m. to 3:00 p.m. It is closed on rainy days, New Years Day, Labor Day, Memorial Day, Thanksgiving Day, 4th of July and Christmas Day. Call (562) 907-7750 or (562) 698-1223 to check status after rains.

How do I dispose of construction and demolition waste?
Construction and Demolition Waste must not be disposed of in alley containers or on public property. Construction projects must use a roll-off container for disposal of construction and demolition materials. Contact the City or franchise hauler for rental information. Non-City/Whittier franchise hauler roll-off boxes are prohibited and will be impounded. Call (562) 567-9530 or (562) 567-9540 for applicable impound and disposal fees.

How do I rent a Roll-off container? What are the sizes available?

Four sizes are available, all roll-off containers are 8’ wide x 20’ long externally and 7’, 4” wide x 19’, 6” long internally. Call Public Works Customer Service at (562) 567-9530 or (562) 567-9540 for information on rental rates and delivery options.

10 cubic yards, 2’ in height (use for concrete and dirt only)
20 cubic yards, 4’ in height
25 cubic yards, 5’ in height
30 cubic yards, 6’ in height

A roll-off container is too big, do you have anything smaller?
You can rent a 2-cubic yard bin for smaller household projects for two dumps or two weeks, whichever comes first. Additional charges apply for extra dumps. Construction materials are not accepted in these smaller bins due to weight limits. Call (562) 567-9530 or (562) 567-9540 for additional information and rates.

Where can I pay for my refuse containers?
You may pay for your containers in the Public Works Department if you are paying by check. If you are paying with cash, we can take your payment at the Cashier’s Window/Treasury Office at City Hall. The City accepts Visa and MasterCard.

I need to dispose of sofa, refrigerator or other large item. How do I arrange for pickup?
Whittier residential customers may request up to four (4) free pick-ups annually of oversized or overweight household articles such as furniture and/or appliances. There is a limit of two items per collection. The request for this free service must be made by the property owner or property manager. The service must be requested in advance and scheduled for the regular collection day. Commercial customers and residential customers with large or unusual jobs will be quoted a cost based on time and material(s) involved.

How can I dispose of extra Greenwaste?
Up to five bundles of brush may be scheduled as a free bulky item collection on your refuse day. Do not place extra greenwaste in trash bags and set them beside the containers, they will not be recycled. Call your recycler to request additional containers or a special collection.

How do I arrange for pick-up of extra trash?
All refuse must be in an automated container. For occasional extra refuse, call your service provider for a special collection. Charges apply and vary depending on quantity and type of items. Residents may purchase “Refuse Overflow” tags for $2.00 for each bag of refuse in City Hall in the Department of Public Works. For collection of large quantities or unusual items, the Solid Waste Supervisor will provide a quote. A minimum charge applies.

How can I get extra Trash/Recycling Containers?
Call your service provider at the telephone number provided under Customer Service. The basic service level includes providing each single family resident with a 96-gallon green container for greenwaste, a 96-gallon blue container for co-mingled recycling, and a 64-gallon black container for refuse. Residents may request up to three extra green and/or blue containers free of charge. There is a monthly charge for extra black refuse containers.

Where should I place my trash/recycling containers on trash day?
• Place containers in the street or on the parkway with lids closed or in the alley on one side only where the large black alley containers are/were placed.
• Wheels must be against the curb.
• Front of container should face the street or alley if you are serviced in an alley.
• Place container a minimum of 3 feet from obstructions and other containers to allow for automated collection.
• Place all containers out for collection by 6:00 a.m. on your regular refuse day.

Where can I keep my trash/recycling Containers?
Please remove all containers (refuse and recycling) from the curb and alley once they are emptied. All containers (except the large 300-gallon alley containers) must be removed from the public right-of-way and stored on a customer’s private property. They must also be out of public view from the front and sides of property. According to Municipal Code Section 8.12.132, residents may request a “Refuse Container Permit” for those serviced in an alley who cannot place their containers on their private property. Call your refuse hauler.