The Communications Center is the first contact for the citizens, victims and callers to the Whittier Police Department from the Cities of Whittier and Santa Fe Springs. Our center uses a digital radio system, computer assisted answering and call management system and ergonomically designed motorized control panels.
The Whittier Police Department is a State 9-1-1 Public Safety Answering Point. Dispatchers are responsible for handling all emergency calls and transferring non-police calls to the proper agencies. We transfer fire and rescue calls to the Los Angeles County Fire Department or the Santa Fe Springs Department of Fire and Rescue.
Our Communication Center has a staff of 12 personnel. The center is staffed 24 hours a day, 365 days a year. The main functions of the Dispatch Unit are to efficiently answer calls for service, whether calls are of a public service nature or inter-departmental communications. This includes emergency and non-emergency calls. Dispatchers are responsible for knowledge of basic laws, geography of their jurisdictions, computer proficiency, dispatching of police officers to calls via the radio, mobile data terminals and computers. Dispatchers must have good communication skills, effective decision making abilities, and controlled demeanor.